Reference

How jiliiso Handles Your Personal Information

Your account data, payment records, and browsing activity on jiliiso are collected only for the purposes we spell out here — nothing more.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access and deleteCookie and device data clarityDirect contact for data requests
jiliiso How jiliiso Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or delete the personal information we hold, reach out through any of the channels below. Our support team handles data requests separately from general account queries, so flag your message as a privacy request to get it to the right desk. Response times depend on the complexity of your request, but we acknowledge every submission.

Team online

Live Chat

Start a live chat session from any page on jiliiso. Flag your message as a data or privacy request so our team routes it correctly from the first reply.

Email Support

Send a detailed privacy request to our support email. Include your registered account number and the specific data action you are asking for — access, correction, or deletion.

Account Settings

Some data preferences — like marketing communication opt-outs — are manageable directly inside your account settings on mobile or desktop without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply encryption to data in transit and at rest, and access to your account records inside our systems is restricted to staff with a verified operational need. When you log in from your phone — whether in Pasig or anywhere else in the Philippines — session tokens are validated at each step and expire after inactivity. Here is how each key area works in practice.

Cookie Use

We use cookies to keep your session active, remember your preferred language, and measure which sections of the platform you visit. You can adjust cookie preferences through your browser settings at any time.

Payment Data Security

GCash, Maya, and InstaPay references are stored in encrypted form. We never store your full e-wallet PIN or bank credentials — those stay inside the payment provider's own secured environment.

Data Retention Policy

Account and transaction records are retained for the period required under applicable Philippine regulations. Once that period lapses and your account is closed, we delete or anonymise the data that is no longer needed.

Requesting Changes

You have the right to request access to your data, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Submit your request via live chat or email with your account number.

Common Questions About Your Privacy on jiliiso

These are the questions we hear most often from our account holders about how their data is managed, stored, and used. If yours is not covered here, contact us directly through live chat or email.

We collect your name, contact number, and the e-wallet details you link — GCash, Maya, or InstaPay. We also log device and session data to secure your login and keep the account wallet functioning correctly.

Only with the payment processors you use — GCash, Maya, InstaPay — and with identity or infrastructure providers who support account operations. We do not sell your information to third-party marketers.

Transaction and account records are kept for as long as Philippine regulations require. Session and device logs are held for a shorter operational period, then deleted or anonymised.

Yes. Send your request via live chat or email, include your registered account number, and specify that you want a data access summary. We will acknowledge and process it as a formal privacy request.

Contact support through live chat or email and flag it as a deletion request. We will remove or anonymise your data where no regulatory retention obligation prevents us from doing so.

Cookies manage your active session, remember preferences, and measure site usage. You can block or clear cookies through your browser settings; some site features may work differently if session cookies are disabled.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.